FlexStay help
Frequently asked questions
Quick answers about finding rentals, booking short stays, applying for long-term homes, messaging hosts, and managing private account workflows.
Quick facts
FlexStay answers in brief
- What FlexStay is
- FlexStay is a rental platform for short-stay rentals and long-term homes in Canada.
- Short stays
- Short-stay listings can support date-based booking flows when inventory and host settings allow it.
- Long-term rentals
- Long-term listings can support applications, host messaging, and lease workflows from a FlexStay account.
- Private areas
- Dashboard, application, booking, receipt, lease, document, message, and API routes are not public search pages.
What is FlexStay?
FlexStay is a rental platform for finding short-stay rentals and long-term homes, with messaging, applications, booking, and lease workflows in one account.
How do I apply for a rental?
To apply for a long-term rental, open a long-term listing, sign in, and choose Apply to rent.
Can I book short stays on FlexStay?
Yes. Short-stay listings can support date-based booking flows when the listing is available for the selected dates.
How do I message a host?
To message a host, sign in and use Message host on the listing page.
Can leases be handled online?
Yes. FlexStay supports lease workflows where enabled by the host and listing.
How do hosts manage listings?
Hosts manage listings from their dashboard after signing in.
Are dashboard and application pages public?
No. Dashboard, application, booking, account, receipt, and API pages are private or transactional and are not intended for search indexing.
How do I compare neighbourhoods?
Start from a city landing page, choose a neighbourhood, and compare active listings by rental type, price, property type, and amenities.
What types of properties can be listed on FlexStay?
FlexStay supports apartments, condos, houses, and townhouses, available for short-stay or long-term rental depending on the listing.
Are there any fees associated with using FlexStay?
Fees, where they apply, depend on the services used. Check the listing or booking flow for the exact breakdown, or contact support with questions.
Is FlexStay available in all locations?
FlexStay currently operates across Canada and is expanding to new cities over time. Use the search bar to see what's active in a given area.
How can I get support if I run into issues?
Reach out through the contact form or help centre and our support team will get back to you.
Glossary
Plain-language definitions of the terms used across FlexStay.
- Short stay
- A rental booked by the night for a fixed date range, similar to a hotel stay — priced nightly and reserved through FlexStay's booking flow.
- Long-term rental
- A rental leased by the month rather than the night, typically requiring a rental application and a signed lease before move-in.
- Host
- The person or company who lists a property on FlexStay and manages its availability, pricing, and applicant or guest communication.
- Applicant
- A renter who has submitted a rental application for a long-term listing, pending the host's review and decision.
- Booking
- A confirmed short-stay reservation for specific check-in and check-out dates.
- Lease
- The legal agreement between host and renter for a long-term rental, which FlexStay can route for online signature where enabled.
- Verified listing
- A listing whose host has completed FlexStay's identity verification, shown with a verified badge on the listing and host profile.
Read the full guides
For a deeper walkthrough, see the short-term vs long-term rental comparison and the step-by-step application guide.